Terms & Conditions and Legal Notices
TERMS AND CONDITIONS OF SALE
Last updated: September 13, 2024
Before purchasing any products on the website www.onday.fr (hereinafter "the Website"), please read the usage tips and precautions for use relating to each product.
Warning
The use of products offered on onday.fr requires an adapted lifestyle. These products are not medicines and cannot under any circumstances be used as substitutes for a varied and balanced diet and a healthy lifestyle.
If you are pregnant, undergoing medical treatment, on a specific nutritional or dietary regimen, have a pathology, allergy, food intolerance, or any health problem, or if you have any doubts about your health, we recommend consulting a healthcare professional beforehand.
We do not guarantee any obligation of results regarding the effects of the products for the customer. Each individual is unique, and the effects of products may vary depending on many personal factors.
By placing an order on the Website, you unreservedly accept these general terms and conditions of sale (GTC).
These general terms and conditions of sale (hereinafter "GTC") are concluded between, on the one hand, onday, a company registered with the Paris RCS under number 92816101700019, whose registered office is located at 10, Passage Lathuille, 75018, PARIS, hereinafter referred to as "We" or "the Seller", and, on the other hand, any natural or legal person wishing to make a purchase via the onday.fr website, hereinafter referred to as "You" or "the Customer".
By placing an order on the Website, you unreservedly accept these GTC.
The Website is hosted by Shopify International Limited, a private limited company by shares, incorporated in Ireland under registration number 560279, with its registered office at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (VAT number IE 3347697KH) and whose general terms and conditions of sale are: https://www.shopify.fr/legal/conditions
1. Purpose
The purpose of these GTC is to define the terms of distance selling between the Seller and the Customer, particularly concerning ordering, payment, delivery, and the right of withdrawal.
2. Products
The products offered for sale on the Website are dietary supplements in powder form, made from vitamins, minerals, plants, probiotics, antioxidants, and amino acids. Each product is accompanied by a detailed description (composition, indications, conditions of use, etc.).
We undertake to supply products that comply with current legislation and applicable standards in France and the European Union.
3. Order
3.1. Creating a Customer Account:
To place an order, it is necessary to create a customer account. You must provide accurate and complete information and keep this information updated.
3.2. Placing an Order:
The order is placed directly on the Website. After selecting the products, you can check the contents of your cart, the total amount of the order, and correct any errors before definitively validating your order.
3.3. Order Confirmation:
The order is confirmed once payment has been made. We will send you a confirmation email summarizing the details of your order.
4. Price and Payment
4.1. Price:
Product prices are indicated in euros (€), all taxes included (TTC). Delivery costs are calculated additionally and are displayed before order validation.
4.2. Price Modification:
We reserve the right to modify our prices at any time. However, products will be invoiced based on the rates in effect at the time of order validation.
4.3. Payment Methods:
Payment is made online via credit card (Visa, MasterCard, American Express), PayPal, or any other secure payment method offered on the Website. The card is debited at the time of order validation.
4.4. Payment Security:
Online payment is secured by encryption protocols compliant with current standards (SSL). Payment information is never communicated to the Seller.
5. Delivery
5.1. Delivery Zones:
We deliver to metropolitan France and certain countries in the European Union. For any delivery request outside these zones, please contact us.
5.2. Delivery Times:
Delivery times are indicated on the Website at the time the Customer places the order and may vary depending on the availability of stock of the ordered Product or the delivery method selected by the Customer.
Delivery times are in working days (Monday to Friday – excluding public holidays) and correspond to the average preparation and shipping times for an order.
The delivery period starts from the date of order confirmation by the Company.
5.3. Delivery Issues:
Risks on the Products are transferred to the Customer upon receipt of the ordered Product(s). The Customer is obliged to check the condition of the packaging and the delivered Products upon receipt.
It is up to the Customer to make any reservations and claims deemed necessary, or even to refuse the package if it is damaged upon delivery.
In case of non-conformity, loss, or damage to the ordered Product(s) due to transport, the Customer undertakes to inform the Company as soon as possible by email at help@onday.fr for an inquiry with the carrier.
The Company cannot be held responsible for a defect or delay in delivery caused by the Customer (for example, incomplete or inaccurate delivery information provided at the time of the Order, preventing delivery as planned) or by an event of force majeure.
6. Right of Withdrawal
6.1. Conditions for Exercising the Right of Withdrawal:
In accordance with articles L.221-18 et seq. of the Consumer Code, you have a period of 14 days from receipt of the products to exercise your right of withdrawal without having to justify reasons or pay penalties.
6.2. Return Procedures:
To exercise your right of withdrawal, you must inform us of your decision by email at help@onday.fr. Products must be returned in their original packaging, unopened and in perfect condition to the following address: SAS onday, 10 Passage Lathuille, 75018 PARIS. Return shipping costs are your responsibility.
6.3. Refund:
The refund will be issued within 14 days of receipt of the returned products.
7. Warranties
7.1. Legal Guarantee of Conformity:
Our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with articles L.217-4 et seq. of the Consumer Code and articles 1641 et seq. of the Civil Code.
7.2. Warranty Conditions:
In case of a defective or non-compliant product, you can return the product to us, specifying the observed defect. We will exchange or refund the product, subject to compliance with legal conditions.
8. Liability
We disclaim all liability for indirect damages or damages resulting from improper use of the products. Our liability cannot be invoked in case of non-compliance with the legislation of the country where the products are delivered.
The Customer must be over 18 years of age and have the legal capacity to contract.
In case of doubt about the Customer's age of majority, the Company reserves the right to immediately and without notice suspend their Customer Account.
9. Personal Data
We collect and process your personal data in accordance with our Privacy Policy, available on the Website.
10. Intellectual Property
All elements of the Website (texts, images, graphics, logo) are the exclusive property of onday or its partners. Any reproduction, representation, or exploitation, in whole or in part, of these elements is strictly prohibited without prior written authorization.
11. Modification of the GTC
We reserve the right to modify these GTC at any time. The new GTC will be applicable to orders placed after their online publication on the Website.
12. Applicable Law and Disputes
These GTC are subject to French law. In case of a dispute, the Customer undertakes to contact customer service to try to find an amicable solution. Failing this, the dispute will be submitted to the competent courts of Paris.
13. Company Identification Information
Company name: Onday
Registered office address: 10 passage Lathuille, 75018 Paris, France
Publication Director: Arthur Legrand
SIRET (headquarters): 928 161 017 00019
VAT number: FR93928161017
RCS number: 928 161 017 R.C.S. Paris
Contact email: contact@onday.fr
Contact phone: 0667633877